There is a common misconception that all radiology providers are essentially the same - providing the same service, the same way, with broadly similar results. You join the queue, they assign the scan to a company, take your ticket number, and then you wait. During that wait, you may know nothing about the status until the company comes back to you with a report. Late or otherwise.
This is not the Hexarad way, yet as much as we have rewritten the rules of radiology - building a new system from the ground-up that connects radiology experts with reports in a radically new and more efficient way - it’s not until customers experience the technology for themselves that they truly understand how Hexarad provides faster, higher quality results that create tangible cost and time savings for radiology departments.
That’s why the people best placed to explain why Hexarad is not the same as other providers is Hexarad’s customers; the radiology department heads and experts who rely on Hexarad every day, who know first-hand how much better it is than other providers they have used and which fell short. So here, in the words of our customers, are 5 reasons to choose Hexarad.
Results: tangibly improved
"With our previous provider it was like riding to town on a donkey, now with Hexarad we have a Ferrari."
- Radiographer, NHS Trust.
- Radiographer, NHS Trust.
Too many radiology providers prioritise speed and volume above all else when it comes to delivering radiology reports. Above getting reports to the right experts; above getting the best results for patients; above maximising transparency and minimising discrepancies. These oversights have hidden costs - not just in terms of clinical risks for patients, but in the operational cost of time spent on re-reads, and the governance cost of preventable clinical complaints.
The subspecialist teleradiology delivered by Hexarad doesn't increase healthcare costs. It eliminates the hidden inefficiencies caused by inaccurate or inconsistent reporting, while providing a service that is quicker, more accountable, and more transparent than traditional radiology models.
Feedback: heard and actioned
“Literally 20 minutes after giving feedback, it was all on there. We were shocked! When we’ve asked for things before from other providers, it’s been weeks of waiting.”
Allocations Team, NHS Trust
Allocations Team, NHS Trust
A major frustration when working with traditional teleradiology providers is that feedback can often feel like it vanishes into a black hole. Requests for simple changes or improvements are often lost amid layers of bureaucracy, with little transparency for customers to know whether their suggestions have been acted upon or even acknowledged.
Hexarad is built differently. Because the technology is developed in-house, feedback doesn't have to wait for lengthy development cycles or compete with the priorities of third-party software vendors. Instead, ideas from customers are reviewed, implemented and delivered rapidly, including AI tools built to reduce voice recognition discrepancies and improve report quality. The result is an integrated platform that creates a service that continually evolves around the needs of the clinicians who use it. In short, Hexarad adapts to the needs of its customers - rather than expecting customers to adapt to what’s on offer.
Detail: next level
“They noticed our internet was down before we did.”
Clinical Diagnostic Imaging IT Systems Lead, Isle of Wight NHS Trust
Clinical Diagnostic Imaging IT Systems Lead, Isle of Wight NHS Trust
As most teleradiology providers focus solely on delivering reports at speed and volume, there is usually little visibility of what happens before or after. Once images have been allocated, responsibility effectively ends, leaving trusts on their own when it comes to identifying problems, chasing delays or spotting issues..
Hexarad takes a fundamentally different approach. Its proprietary technology continuously monitors workflows and system performance, allowing potential problems to be identified before they become operational issues. Combined with a team that actively oversees service delivery rather than simply processing requests, this creates a level of proactive service and attention to detail that helps departments run more smoothly, often solving problems before customers are even aware they exist.
Solutions: above and beyond
“They helped us install software for lung cancer screening. That’s not even their job.”
Head of Imaging Services at University Hospitals Dorset NHS Foundation Trust (UHD)
Head of Imaging Services at University Hospitals Dorset NHS Foundation Trust (UHD)
Many providers define success as delivering exactly what is written in the contract - nothing more, nothing less. Unfortunately, radiology departments rarely face neat, predictable challenges. New services, changing clinical pathways and evolving technologies often require partners who are willing to solve problems, not simply fulfil orders.
Hexarad's team combines deep clinical understanding with technical expertise, providing support to customers in ways that frequently extend well beyond traditional reporting. Whether helping implement new workflows, integrating specialist software or finding practical solutions to unexpected challenges, Hexarad works alongside customers to help them achieve their wider objectives, even if that sometimes means exceeding contractual obligations.
Support: from humans
“As a clinician myself, it was very much ‘just ring and ask them.’ That’s the joy of having a company that has been set up by radiologists.”
Head of Radiology, NHS Trust
Head of Radiology, NHS Trust
Hexarad was founded by radiologists, with their expertise and insider knowledge shaping every interaction that takes place. Customers have direct access to people who understand both the realities of clinical practice and the operational pressures facing imaging departments. Questions are answered quickly, conversations happen between peers rather than call centres, and problems are resolved collaboratively. The result is a level of support that feels less like dealing with a supplier and more like working alongside an extension of your own team.
So the idea that all radiology providers all do the same job, the same way, to the same standard is simply no longer true. As any Hexarad customer will tell you.